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Evidence Guide: MSS407005 - Undertake a qualitative review of a process change

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Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407005 - Undertake a qualitative review of a process change

What evidence can you provide to prove your understanding of each of the following citeria?

Study a change

  1. Identify changes which have occurred.
  2. Select a change or group of related changes to analyse.
  3. Determine the initiation of the selected change.
  4. Gather information on the situation within the organisation and along the value stream prior to the change.
  5. Gather information on the implementation of the change.
  6. Gather information on the intended benefits of the change.
  7. Gather information on the situation within the organisation and along the value stream after the change.
  8. Determine whether results of change have been constant or have changed over time.
  9. Collate and prepare gathered information for distribution.
Identify changes which have occurred.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select a change or group of related changes to analyse.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the initiation of the selected change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information on the situation within the organisation and along the value stream prior to the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information on the implementation of the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information on the intended benefits of the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information on the situation within the organisation and along the value stream after the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine whether results of change have been constant or have changed over time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collate and prepare gathered information for distribution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree results of change with stakeholders

  1. Present and discuss collected information with relevant stakeholders.
  2. Modify collected information, as required, based on stakeholder input.
  3. Develop a consensus view of the result of the change which is supported by the information available.
  4. Validate the consensus view with stakeholders.
Present and discuss collected information with relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify collected information, as required, based on stakeholder input.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a consensus view of the result of the change which is supported by the information available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate the consensus view with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify future improvements

  1. Discuss lessons learned from the reviewed change with stakeholders.
  2. Capture key knowledge from the review of the change in accordance with systems and procedures.
  3. Identify future improvements in collaboration with team members.
  4. Validate identified future improvements with stakeholders.
  5. Obtain sign-off from process/system owner.
  6. Start the process for implementing future improvements.
  7. Check that planned improvements have occurred.
  8. Take action to sustain improvement by standardising.
Discuss lessons learned from the reviewed change with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Capture key knowledge from the review of the change in accordance with systems and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify future improvements in collaboration with team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate identified future improvements with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off from process/system owner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Start the process for implementing future improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that planned improvements have occurred.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to sustain improvement by standardising.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Study a change

1.1

Identify changes which have occurred.

1.2

Select a change or group of related changes to analyse.

1.3

Determine the initiation of the selected change.

1.4

Gather information on the situation within the organisation and along the value stream prior to the change.

1.5

Gather information on the implementation of the change.

1.6

Gather information on the intended benefits of the change.

1.7

Gather information on the situation within the organisation and along the value stream after the change.

1.8

Determine whether results of change have been constant or have changed over time.

1.9

Collate and prepare gathered information for distribution.

2

Agree results of change with stakeholders

2.1

Present and discuss collected information with relevant stakeholders.

2.2

Modify collected information, as required, based on stakeholder input.

2.3

Develop a consensus view of the result of the change which is supported by the information available.

2.4

Validate the consensus view with stakeholders.

3

Identify future improvements

3.1

Discuss lessons learned from the reviewed change with stakeholders.

3.2

Capture key knowledge from the review of the change in accordance with systems and procedures.

3.3

Identify future improvements in collaboration with team members.

3.4

Validate identified future improvements with stakeholders.

3.5

Obtain sign-off from process/system owner.

3.6

Start the process for implementing future improvements.

3.7

Check that planned improvements have occurred.

3.8

Take action to sustain improvement by standardising.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Study a change

1.1

Identify changes which have occurred.

1.2

Select a change or group of related changes to analyse.

1.3

Determine the initiation of the selected change.

1.4

Gather information on the situation within the organisation and along the value stream prior to the change.

1.5

Gather information on the implementation of the change.

1.6

Gather information on the intended benefits of the change.

1.7

Gather information on the situation within the organisation and along the value stream after the change.

1.8

Determine whether results of change have been constant or have changed over time.

1.9

Collate and prepare gathered information for distribution.

2

Agree results of change with stakeholders

2.1

Present and discuss collected information with relevant stakeholders.

2.2

Modify collected information, as required, based on stakeholder input.

2.3

Develop a consensus view of the result of the change which is supported by the information available.

2.4

Validate the consensus view with stakeholders.

3

Identify future improvements

3.1

Discuss lessons learned from the reviewed change with stakeholders.

3.2

Capture key knowledge from the review of the change in accordance with systems and procedures.

3.3

Identify future improvements in collaboration with team members.

3.4

Validate identified future improvements with stakeholders.

3.5

Obtain sign-off from process/system owner.

3.6

Start the process for implementing future improvements.

3.7

Check that planned improvements have occurred.

3.8

Take action to sustain improvement by standardising.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to undertake a qualitative review of one (1) or more process changes and to:

select a change/group of related changes for study and gather relevant information

come to a consensus view with stakeholders as to the results of this change

capture lessons learned/knowledge from these changes

identify and initiate future changes to be made.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to review a process change, including knowledge of:

qualitative research techniques, such as surveys, interviews, walking around (gemba walk), structured and unstructured interviews, formal and informal interviews, review of organisation records, review of process ‘history’, such as might be obtained from a control panel or other process records

trends and causal relationships

influence, persuasion and negotiation techniques

kaizen and kaizen blitz processes

communication techniques, such as formal and informal techniques, reports, presentations and toolbox/team meetings.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Change includes one or more of

equipment, operations, procedures or practice

continuous improvement (or an improvement event or project)

intended to make an improvement or to implement new products, technology or systems

the implementation of a change.

Change may be Initiated by one or more of:

deliberately initiated to improve capability, deal with a problem, or a similar intended change

a drift in efficiency or quality

a change in materials, rate of supply, quality of supply, or components which was being compensated for

a change in personnel which brought different practices.

Stakeholders include one or more of:

work team members

value stream members

other person who may be impacted by the change.

Qualitative research includes one or more of:

information that may not be apparent from quantitative analysis techniques, including the why and how of events relating to the change process

employee support for a change before and after the change

other stakeholder support

understanding of employees of the intended benefits and the situation after the change

customer support for change

testing of possible contingencies and scenarios in the change process, including non-conformances (e.g. impact of breakdowns and absences).

Culture and value alignment prior to the change include one or more of:

downstream and upstream members of the value stream and the organisation

management and employees

skills required versus skills possessed

process capability

process and plant/equipment performance.

Intended benefits of the change include one or more of:

customer perceived value

stakeholders upstream and downstream

organisation personnel

process capability

plant/equipment reliability/performance.

Results of change include one or more of:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time

HSE changes.

Improvements include one or more of:

to process, plant, procedures or practice

changes to ensure positive benefits are maintained.

Techniques for sustaining improvement include one or more of:

standard procedures and work instructions

standard practice

other relevant documents and practices.

Team leader includes one or more of:

a person who has a formal, permanent role

an ad hoc role in facilitating the function of a team in a workplace.